Two lists decide where your practice’s email goes. Both are made from the people who can sign in at your practice.
- Settings → Notifications chooses who is emailed when correspondence arrives, a send fails, or a file is blocked as unsafe. Each person ticked gets their own email, so you can tick as many as you like. Tick nobody and nobody is emailed; correspondence still arrives in your inbox.
- Contact email(s) on Settings → Practice details chooses which addresses your directory listing publishes, so other practices can reach you. You can show none.
- A shared mailbox such as reception@ works like a person: invite it under Admin staff on Settings → Practitioners/Team, then tick it.
Steps
- Click your practice name at the bottom of the sidebar, then click Settings.
- Open Notifications and tick the people to email; each tick saves straight away. Or open Practice details, tick the addresses to publish under Contact email(s), and click Save changes.
Anyone can switch their own notifications on or off. Changing anyone else’s, or the contact email, needs permission to change the practice’s settings. Only people with access to correspondence can be emailed about it.