How can we help?
Short guides for sending, receiving and tracking correspondence with Mediref.
Getting started
Create an account, find your way around, and get help from Mediref.
Signing in & security
Sign in with a code or password, set up two-factor authentication, and manage devices.
Sending correspondence
Send patient correspondence, files, and messages to other practices.
All 9 articles in Sending correspondenceReceiving & inbox
Open new correspondence, organise your inbox, search, and archive.
All 6 articles in Receiving & inboxSent correspondence & tracking
Check whether correspondence was opened, fix problems, resend it, or revoke access.
All 5 articles in Sent correspondence & trackingDirectory
Find practices and practitioners, and keep directory details accurate.
Desktop app & practice software
Install the Mediref desktop app and send straight from your practice software.
- Install Mediref on Windows
- Install Mediref on a Mac
- Send correspondence using the Windows printer
- Send a letter from Dental 4 Windows
Settings & customisation
Practice details, practitioners, notifications, and correspondence preferences.
Plans & billing
Your plan, payment details, and invoices.
Troubleshooting
Fix the most common problems quickly.
- Recipient did not receive the email
- Recipient cannot open correspondence
- A file will not upload
- I cannot open or download a file
Can't find what you need?
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