Sent correspondence & tracking
Check whether correspondence was opened, fix problems, resend it, or revoke access.
- Understand sent statuses What Sent, Opened, Failed, Blocked and the other tracking labels mean, and what to do about each.
- Resend correspondence Send a correspondence again — to the same recipient, a corrected email address, or the patient.
- Unblock correspondence Restore access after a recipient entered the wrong extra password too many times.
- Revoke access Immediately stop a recipient or patient from opening correspondence you've sent.
- I sent to the wrong recipient Cut off access, check whether it was opened, and put it right.