Troubleshooting
Fix the most common problems quickly.
- Recipient did not receive the email What to check when someone says your correspondence never arrived, and how to fix a Failed delivery.
- Recipient cannot open correspondence What to check when someone has the email but can't get to the files, including a wrong date of birth.
- A file will not upload Fix failed uploads and file types Mediref won't take.
- I cannot open or download a file What to do when a file won't open or save, from your Inbox, Archive, Sent, or a secure link.
- New correspondence is not showing What to check when a sender says it's been sent but your Inbox looks empty.
- Mediref looks different on another computer Why the same account looks different on two machines, and which settings follow you.